progeny 1 Understand why effective communication is in-chief(postnominal) in the work setting
The learner can:
1. Identify the polar reasons people run
In couch to identify the needs people communicate we need to know the definition, types, cycles of communication and the barriers to communication and to repress such barriers
What is communication?
Communication is the means of interaction between everybody
Types of communication:
* Verbal communication: This is the socio-economic class of suit to face communication that involve the use of words, sound and language.
* Non-verbal communication: this is the form of communication that involves the use of gestures, signs, pictures, symbols.
* Formal and informal communication
Reasons for communication:
* To feel closer to people around
* To satisfy our activated needs
* To articulate ourselves
* To understand others and for others to understand us
* To socialise
* To show gratitude and transmit appreciation
* To satisfy our physical need
* In order to feel effective and wanted
2. Explain how communication affects relationships in the work setting.
The ability to communicate well at work helps in building practiced working relationship with those in our care and our colleagues and all he car team. We can build well(p) communication skills by being a good listener and a good observer. Communication is a two way process, talking and listening.
good communication builds up relationships with both our residents and colleagues and an ineffective communication damages and destroys relationship. When we have built an effective communication with our residents, we will be able to identify when our clients are finding it difficult to express their feelings and need.
Outcome 2: Be able to meet the communication and language needs, wishes and preferences of individuals
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